1. Introduction

Welcome to Middlebelt Community Pharmacy (“Middlebelt Pharmacy,” “we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website at https://middlebeltcommunityrx.com/, submit a contact or appointment request, request prescription-related assistance, or communicate with our pharmacy.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular use of information, we will obtain that consent as required.

This Privacy Policy primarily addresses website visitors and online interactions. Our handling of protected health information may also be governed by our separate Notice of Privacy Practices and applicable healthcare privacy laws.

2. Information We Collect

The information we collect depends on how you interact with our website and pharmacy services.

A. Personal Information You Provide

When you contact us, submit a form, or request assistance, you may provide information such as:

• Full name

• Email address

• Telephone number

• Mailing address, if requested

• Appointment preferences or requested services

• The contents of your messages and inquiries

• Other information you voluntarily provide

Please provide only information that is necessary for your request.

B. Prescription and Health-Related Information

When you use pharmacy services, we may collect information needed to provide or coordinate those services, which may include:

• Prescription and medication details

• Prescription numbers and pharmacy information

• Prescriber and healthcare provider details

• Relevant medical or medication history

• Insurance and payment information, where applicable

• Information needed to verify your identity and process pharmacy requests

Some of this information may qualify as protected health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), depending on the circumstances.

Please do not submit detailed medical histories, prescription records, insurance details, or other sensitive health information through a general website contact form unless the form has been specifically approved for that purpose.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration. This information may include:

• Internet Protocol (IP) address

• Browser type and version

• Device and operating system information

• Pages visited and links selected

• Date, time, and duration of visits

• Referring website or page

• Technical diagnostics and website performance information

We may use this information to maintain website security, troubleshoot technical issues, and improve the user experience.

D. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage, and improve performance.

Third-party services integrated into our website may also use these technologies, depending on the tools enabled.

You can manage cookies through your browser settings and any cookie preference tools provided on our website. Disabling certain cookies may affect some website features.

We will use cookies and tracking technologies in accordance with applicable law, including any restrictions that apply to sensitive health information.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to questions and customer service inquiries

• Processing appointment requests and other submitted requests

• Assisting with prescription refills and prescription transfers

• Coordinating pharmacy services and medication-related support

• Communicating with you about your requests

• Verifying identity and preventing fraud or unauthorized activity

• Maintaining, operating, and improving our website

• Monitoring website performance and security

• Maintaining appropriate business and pharmacy records

• Meeting legal, regulatory, and professional obligations

• Protecting the rights, safety, and security of our patients, visitors, staff, and pharmacy

We will not use personal information for purposes materially different from those described in this policy without providing additional notice or obtaining consent when required by law.

4. How We Share Your Information

We do not sell your personal information in exchange for money. We may share information in the following circumstances, subject to applicable law and any additional protections required for health information.

A. Healthcare Providers and Pharmacy Partners

When appropriate and legally permitted, we may share relevant information with prescribing healthcare professionals, other pharmacies, healthcare providers, insurance companies, pharmacy benefit administrators, or other parties involved in providing or coordinating your care.

B. Service Providers

We may work with third-party service providers that help operate our website or support our business, such as website hosting providers, information technology providers, communications services, and form-processing providers.

These providers may access information only as necessary to perform their services and subject to applicable contractual and legal obligations.

Where required, vendors handling protected health information on our behalf must meet applicable privacy and security requirements.

C. Legal and Regulatory Requirements

We may disclose information when required or permitted by applicable law, court order, legal process, or regulatory requirements.

D. Security and Fraud Prevention

We may disclose information when reasonably necessary to investigate suspected fraud, respond to security incidents, protect individuals from harm, or protect the rights and security of our pharmacy and its users, consistent with applicable law.

E. Business Transfers

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, information may be transferred as part of the transaction, subject to applicable privacy and healthcare requirements.

5. Protected Health Information and HIPAA

Middlebelt Community Pharmacy recognizes the importance of protecting confidential patient and health information.

To the extent the pharmacy is subject to HIPAA, we handle protected health information in accordance with applicable HIPAA requirements and our separate Notice of Privacy Practices.

HIPAA may govern how protected health information is used and disclosed, how it is safeguarded, and what rights patients have regarding their information.

Our separate Notice of Privacy Practices describes the permitted uses and disclosures of protected health information and explains applicable patient rights, including rights to access or request corrections to certain records.

This website Privacy Policy does not replace the pharmacy’s Notice of Privacy Practices. Please contact the pharmacy if you would like a copy or have questions about your health information.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

The safeguards appropriate for particular information depend on its sensitivity and how it is collected, stored, and used.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

Please use designated secure communication methods for sensitive prescription or health information whenever available.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate records, resolve disputes, and meet legal, regulatory, and professional obligations.

Retention periods may vary based on the type of information, the reason it was collected, and applicable pharmacy recordkeeping requirements.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or de-identify it where appropriate and permitted by law.

8. Your Privacy Rights and Choices

Depending on applicable law and the type of information involved, you may have rights or choices regarding your personal information.

These may include:

• Requesting information about certain personal information we maintain

• Requesting access to or a copy of certain personal information

• Requesting correction of inaccurate information

• Requesting deletion of certain information where legally permitted

• Withdrawing consent where processing is based on consent

• Managing cookie preferences through available settings

• Opting out of optional marketing communications, where applicable

Certain requests may be limited by healthcare laws, pharmacy recordkeeping requirements, security considerations, or other legal obligations.

Different procedures may apply to requests involving protected health information. We may need to verify your identity before processing a request.

To submit a privacy-related inquiry, please contact us using the details in the Contact Us section below.

9. Children’s Privacy

Our website is not specifically directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization where required by law.

If you believe a child has provided personal information through our website inappropriately, please contact us so we can review the matter and take appropriate steps.

This section does not prevent the pharmacy from lawfully providing pharmacy services to minors or handling information through a parent, guardian, or authorized representative where permitted by law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including external platforms used for appointments, maps, communications, or other functions.

These third parties may have their own privacy policies and information-handling practices. We do not control independent third-party websites and are not responsible for their privacy practices or content.

Before submitting personal or health-related information through an external website, we encourage you to review that provider’s privacy policy and terms of use.

11. Email and Electronic Communications

If you contact us by email or through a website form, we may use the contact information you provide to respond to your inquiry or follow up on your request.

Ordinary email may not provide the same protections as a designated secure patient communication platform. Please avoid including detailed medical histories, prescription information, insurance details, or other sensitive information in unsecured messages unless the pharmacy has instructed you to use that communication method.

If we offer optional marketing communications, you may opt out using the instructions provided in the communication or by contacting us. Opting out of marketing communications does not prevent essential service-related communications where permitted by law.

12. Cookies, Analytics, and Advertising

We may use website analytics or similar tools, depending on the services enabled on our website, to understand website usage and improve functionality.

If analytics or advertising tools are used, we will take appropriate steps to ensure their use complies with applicable privacy laws and any restrictions concerning health-related information.

We do not intend for this policy to authorize tracking or disclosure practices that violate applicable law or our obligations regarding protected health information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, information-handling practices, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent.

We encourage you to review this page periodically to remain informed about our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us.

Middlebelt Community Pharmacy

Address: 15983 Middlebelt Rd, Livonia, MI 48154
Phone: +1 734-744-7636
Email:middlebeltcommunityrx@gmail.com
Website:https://middlebeltcommunityrx.com/

For requests involving protected health information, please contact the pharmacy and ask about the appropriate procedure for submitting your request.